Our return policy is effective for 30 days from the date of delivery/receipt of your product.
To be eligible for a return, the item must be returned with all its components and accessories in the original box. For refunds (if applicable), please send an email to firstname.lastname@example.org with your full name, order number, item description and the reason for your return. Return shipping costs will not be shouldered by the company.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and issued based on the date the return item was received — roughly 4-8 weeks upon receipt.
Please make sure to read our item descriptions carefully. Please bear in mind that photos may differ slightly from the actual item in terms of color due to the lighting during photo shoot and/or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Claims of non-receipt for parcels showing as 'Delivered' will not be accommodated, refunded or replaced. Please coordinate with the courier.
Items not received due to delivery failure resulting from customer's non-acknowledgement of contact via email or SMS will not be refunded. The same applies to orders/packages refused upon delivery.
Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility. Refusal to shoulder said fees will result in the package being discarded/destroyed by the carrier. Hence, no refund will be issued.
Return / Exchange Process
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the unit with all components laid out in its pouch.
2. Take a video showing the unit is either functional or not (if functional, the buzzing sound can be heard when the unit is on).
3. Send an email with the subject line “Order # “YourOrderNumber” Return Request” to email@example.com.
Please include the following:
- The photo(s) and video(s)
- A specific description of the issue in the message body
- The Order Number - If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1 business day and Return Instruction will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered after coordination with the courier and determining what happened with the original package shipped out. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Refunds will not be granted if the customer ordered the incorrect color/quantity etc. We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge.
We also provide full refunds in instances of defective or damaged goods. Please email firstname.lastname@example.org.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
We reserve the right to refuse a refund or exchange.