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FAQ

Standard delivery times:

1-8 days - US customers
7-15 business days for international customers. 

Due the Covid-19 restrictions and social distancing protocols our carriers and us deployed to create a safe environment for the employees, the shipping times may vary. 

Most of our customers get their package within 10 days, but in some cases it's 30 days.

Thank you for your patience and trust.

Stay safe.

NMES Technology has been around since the early '60s. But the year 2020 has brought completely new, beneficial and user-friendly devices to use.

NMES (Neuromuscular Electrical Stimulation) Technology consists of small electrical impulses that are used to stimulate and help muscles recover.

Click here to read the full article

The technique of Gua Sha lays on device, which is scraped across the skin to redirect energy flow. In doing this, stagnant energy is broken down, reducing inflammation, increasing blood flow and stimulating the lymphatic system to promote healing in the body.

Click here to read the full article.

Unlike traditional “low frequency vibration” or “hammer impact motion” massage devices, Hyperblade™ incorporates micro-vibration and NMES technology.

Those accelerate muscle relaxation and promote the growth of muscle fibers. 
The human muscle layer is located beneath the skin and fat tissue layers (Epidermis, Dermis and Subcutaneous tissue). 
Therefore, it is hard to reach with traditional vibration massage devices.They tend to only reach the surface level tissue layer.

However, Hyperblade's micro current technology sends low-level electrical currents(25uA) that mimic the body's own natural electrical current which helps in stimulating the deepest muscle layers. 


The micro currents emitted from Hyperblade™ also help reduce the build-up of lactic acid which can help prevent muscle soreness when used in advance.

Absolutely! Hyperblade has been clinicaly proven to be safe and effective.

There have been a number of studies around the world which prove the safety and effectiveness of NMES. 


It has the potential to supercharge recovery, muscle, and strength gains. Using an at-home Neuromuscular Electrical Stimulation device can be valuable for pretty much anyone.


The only kind of complication that can come from Hyperblade's NMES feature is people with pacemakers and cardiac conditions. You need to get permission from your medical provider to see if it elevates your risk of heart attack. 


People with epilepsy, have recently had acute trauma, fracture, surgery, and some other conditions shouldn't use a device either.

Speak with your healthcare provider before starting anything new.

Everyone! In general, blade-type massage tools are made for professional use, because in order to use it, you are generally required to have professional massage certification to locate and treat the damaged areas with the appropriate amount of pressure. 

However, Hyperblade Massager has a built-in Smart Sensor Technology. The sensor will automatically find acupuncture or trigger points and destroy them immediately. Leaving you as relaxed as getting a professional therapeutic massage.

The use of any NMES on a patient with a defibrillator is contraindicated.

There are a few precautions to consider:

Patient’s ability to respond to painful stimuli – Although we can set the parameters very low for infants and other patients unable to verbalize and likely avoid any discomfort you should only proceed if you have some reliable indication of pain. Such as a grimace, withdrawal response, watery eyes, refusal etc.

Pacemaker – It is not recommended to use Hyerblade on patient with cardiac pacemaker

Seizure disorders – Although there is no evidence that NMES will contribute to seizures it is recommended that you check with the neurologist before using Hyperblade


Post surgical changes or implants – Any metal implants located in proximity to electrode placement should not cause adverse effects however the patient may experience some sensation in the area. If so, the patient will decide to continue or terminate treatment. Any patient with any other implanted electronic devices such as cochlear implants, vagal nerve stimulation, deep brain stimulation, etc. may not be a candidate and the implanting surgeon should be contacted to discuss possible interference issues. If there is extensive surgical reconstruction and implants to replace structures, you should consider what is being stimulated and why.

Epilepsy - We don't recommend using Hyperblade if you suffer from epilepsy. 

US and Canada: 5 - 16 days*

Australia and New Zealand: 7 - 19 days*

Europe**: 9 - 17 days*

Latin America: 10 - 25 days*

Africa**: 10 - 25 days*

Other countries: 14 - 30 days

Busy Season: 20-40 Days


Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time.

We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and
Zimbabwe.

Some distant areas can take a bit longer, but we’ll get it to you!


● The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.


● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other
unavoidable circumstances.


● Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these
procedures, the tracking number will be provided to you via email.


If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following
week.

Our return policy is effective for 30 days since receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging.

For refunds (if applicable), please send an email to support@hyperblade.us with your full name, order number, item description and the reason for your return.


Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.


Please make sure to read our item descriptions carefully. Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during
photo shooting or the monitor's display.


Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace or refund the item.


Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.


Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.


Return / Exchange Process


If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.


Exchange Request Instructions


Please follow these instructions for Return Request:


1. Take a photo of the problem – If the problem is size, please use a ruler.

2. Send an email with the subject line “Order # “YourOrderNumber” Replacement
Request” to support@hyperblade.us.


Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number - If there are multiple products in an order, identifying
the product with the issue


Our support team will respond within 1 business day and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.


Refunds will not be granted if the customer ordered the incorrect color/quantity etc. We ship the exact item(s) that you select at time of purchase. If
you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support email.

We reserve the right to refuse a refund or exchange.

No, we don't charge any hidden fees.
International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees.


These funds are not paid to Hyperblade  nor are they set by Hyperblade rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier.
Funds are due upon receipt in accordance with your local import and postal regulations.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.
We do not mark packages as a gift.


To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our business would not be able to handle.
We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love. Thanks in advance for your understanding.

We accept 12 hours notice to cancel an order or update any changes such as quantity, color, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@hyperblade.us

Please note that any request  received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.


We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

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